CBF Grievance Mechanisms
We would love to hear from you, so please send us a message and we will get back to you.
If CBF's work, or a project we fund, has affected you or your community, tell us. Every grievance is taken seriously and handled in confidence.
Photo: Rio Grande Maroon Heritage Preservation Society, Jamaica, Tanja Lieuw
Anyone who believes a CBF activity, or a project we finance, has not met our policies and standards.
You do not need to be a grantee or a partner to use this mechanism.
You can raise concerns about
Harm to people, communities or the environment from a project we fund
Activities that do not follow our Environmental and Social Policy and Exclusion List
Gender related concerns covered by our Gender Policy
Failures to follow our operational policies or our Environmental and Social Management System
Any other ethical or compliance concern about CBF or a project we support
Your grievance and your identity are handled with the highest level of confidentiality and shared only with the people needed to resolve it.
You can submit a grievance without giving your name, and choose to identify yourself later if you wish.
If a grievance involves someone who would normally handle it, it is escalated to a more senior, independent level.
These are the timeframes CBF commits to in our Service Level Agreement.
Within 1 hour
You receive a reference number and an estimated timeline.
Within 5 business days
We assess your grievance and decide the right course of action.
Within 30 business days
The responsible manager investigates. If it is complex, we tell you and give you a new timeline.
Within 45 business days
You receive our final response, including the outcome and any actions we will take.
Escalation: grievances about CBF staff go to the CEO, grievances about the CEO go to the Executive Committee, and grievances about committee members go to the Board of Directors. Escalated grievances are addressed within 60 business days.
Please give as much detail as you can. Your name is optional, and you can read how we handle your information in our privacy policy below.
For projects funded through the International Climate Initiative (IKI), you can also contact the IKI Independent Complaint Mechanism directly.
IKI Independent Complaint MechanismTo correct your information or withdraw your consent, email [email protected].
We would love to hear from you, so please send us a message and we will get back to you.
The CBF has established this portal to ensure that we can receive any complaints, grievances and concerns with regards to our activities or projects and facilitate their fair, just and transparent resolution.
The mechanism is intended to enable anyone who feels that CBF’s projects/activities have failed to comply with the CBF’s Operation Policy, Environmental and Social Safeguards, its Gender Policy, its Environmental and Social and Management System or any other ethical or compliant matter.
Learn more here: Grievance Mechanism Privacy Policy | Service Level Agreement
