CBF Grievance Mechanisms

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We would love to hear from you, so please send us a message and we will get back to you.

The CBF has established this portal to ensure that we can receive any complaints, grievances and concerns with regards to our activities or projects and facilitate their fair, just and transparent resolution.  

The mechanism is intended to enable anyone who feels that CBF’s projects/activities have failed to comply with the CBF’s Operation Policy, Environmental and Social Safeguards, its Gender Policy, its Environmental and Social and Management System or any other ethical or compliant matter. 

Learn more here: Grievance Mechanism Privacy Policy | Service Level Agreement

  • Step 1: Review

    Receive and assess the grievance.

  • Step 2: Process

    Processing will include escalation where necessary.

  • Step 3: Respond

    Provide a response to the grievance submitted.

Submit Your Grievance